Orders, Shipping & Returns

What is the expected shipping time?

Express: Mainland USA 2-5 days. Canada 3-7 days. International 6-15 days. Standard (free): Mainland USA 3-7 days. Canada and International 14-30 days.

Can I return this item if it doesn’t meet my expectations?

HILTS offer free and easy returns (mailing costs paid) within 30 days of receiving the item, for US customers only. For International customers, you can still return the item to us for full refund, but you’ll have to pay to mail the item back to us.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team at [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team at [email protected] with an image of your damaged item for further assistance. While we may not be able to guarantee your

What if my package gets lost or arrives damaged?

At Hilts, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team at [email protected] immediately after placing your order.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

How long does delivery take?

United States. Express Shipping in two working days. Free Shipping in 2-5 working days. 1pm EST cut-off for same-day dispatch. Canada. Express Shipping in two working days. Free Shipping in 3-7 working days. 1pm EST cut-off for same-day dispatch. Res

When will I get my refund?

Once we’ve received the item, we aim to process the refund or exchange within 7 days (FYI original shipping charges are non-refundable). Please allow for a few more days for the funds to hit your card or bank account. Please see our returns policy fo

What’s your return policy?

Hilts returns policy allows returns for items in the same condition as they were received by you and purchased in the last 30 days. This means they should be unworn, with all original packaging, protective films, and tags intact, and include the comp

Do you offer free shipping?

Free Shipping is available on all orders (US and International). United States. Express Shipping to mainland USA in 2-5 working days. Free Shipping in 3-7 working days. 1pm EST cut-off for same-day dispatch. Canada. Express Shipping in 3-7 working da

Do you offer expedited shipping?

Yes, we offer expedited shipping for domestic, Canadian and International orders. United States. Express Shipping in 2-5 working days. Cost $25.00. Free Shipping in 14-30 working days. 1pm EST cut-off for same-day dispatch. Canada. Express Shipping i

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

What is your cancellation policy?

Orders can be canceled within 90 minutes. If you wish to cancel an order, please notify us of your decision ASAP. The easiest way to do this is by emailing us at [email protected]. Please include your order details to help us expedite this proce

Do you offer refunds or exchanges?

Do you ship worldwide?

We ship to most countries, however, there are a few that we are unable to send to:. Afghanistan, Albania, Algeria, Angola, Armenia, Ascension Island, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bhutan, Bosnia & Herzegovina, Botswana, British Ind

How do I start a return?

Our returns policy allows returns for items in the same condition as they were received by you and purchased in the last 30 days. This means they should be unworn, with all original packaging, protective films, and tags intact, and include the comple

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout, enter your code in the 'Discount Code' field. • Click 'Apply' to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble entering your

How do I cancel my order?

Please contact our customer service team at [email protected]. Please also include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been sh

Will I need to pay international taxes and duties?

Your order may incur customs duties and taxes once it arrives in your country. Typically, these fees amount to around 20% of the merchandise value. However, this is a general estimate, and the actual amount may vary depending on your location. It’s a

What does it mean when my order status says "Unfulfilled"?

"Unfulfilled" means that we have received your order but have not yet shipped it. Once it’s dispatched, you’ll receive a tracking number, and the order status will change to "Fulfilled."

Why was my order cancelled?

If your order was unexpectedly cancelled, it may have been flagged by our fraud detection system. If you believe this is a mistake, we recommend trying your purchase again using a PayPal account. If you don’t have a PayPal account, you can easily cre

Discounts

10% discount valid exclusively at wearehilts.com. Offer excludes items already on sale or discounted. The coupon code applies solely to Hilts product purchases and does not cover services such as repairs, battery replacements, shipping fees, or taxes

Will I have to pay import duties on international orders?

Orders are shipped from the United States, so depending on the destination, import taxes or duties may apply. It's recommended to check with your local customs office for specific details. If duties or taxes are unpaid and the item is returned to us,

How do I get my free bracelet?

All you need to do is add a watch and a bracelet to your cart. Then go to checkout and enter the discount code FREEBRACELET. The discount will be applied and the bracelet will be free of charge.