Hilts

Explore the Hilts Watches Help Center for FAQs, order assistance, shipping information, and expert customer support. Get answers to your queries and enjoy seamless service.

Hilts Customer Support - FAQs, Help Center & Assistance | Hilts Watches

What materials are used in Hilts watches?

What type of movement does the chronograph have?

What is the water resistance of this watch?

What is the chronograph case size and strap width?

Technical Specifications - Chronograph

How durable is the bio-leather strap compared to traditional leather?

Product Specifications & Materials

Is the strap adjustable, and what wrist sizes does it fit?

How does the watch feel in terms of weight?

Fit & Comfort

How do I wind my watch?

How do I set the time?

How do I set the date?

The date is changing at noon instead of midnight. How can I fix this?

My watch has stopped. What should I do?

My watch stopped after being exposed to water. What now?

My watch is running fast/slow. How can I adjust it?

What Should I Do if My Watch Becomes Magnetized?

The second hand is skipping or moving irregularly. What does this mean?

The crown is difficult to pull out. What should I do?

Functionality

What warranty does Hilts provide?

What isn’t included under the warranty?

When does the warranty start?

Can the warranty be transferred if I sell or give the watch to someone else?

How do I make a claim if there’s an issue with my watch?

What should I do if my watch needs repairs outside of the warranty?

Warranty

How do I clean my watch?

Cleaning

Chronographs

Technical Specifications - Hero Diver Watches

Technical Specifications - FL1A

Technical Specifications - Heritage Pointer

Automatic Watches

Is the strap bio-leather, and can it be replaced?

What is the lug width of the bracelet?

What materials are used in the bracelet?

How resistant is the bracelet to scratches and tarnishing?

What materials make up the vegan leather strap?

How sustainable is vegan bio-leather leather compared to genuine leather?

What materials are used to make the rubber strap?

My strap/bracelet feels loose. How can I fix it?

Will the color of the strap fade or wear over time?

What wrist sizes does the strap fit?

What wrist sizes does the bracelet fit?

Can the bracelet links be adjusted for smaller or larger wrists?

Is the bracelet hypoallergenic?

Is the rubber strap hypoallergenic?

How comfortable is the rubber strap for all-day wear?

Which Hilts watch models are compatible with the bracelet?

Can the bracelet be easily swapped with other straps?

What width is the strap, and is it compatible with various Hilts watches?

How does bio-leather compare to traditional leather in feel and flexibility?

Does the bio-leather strap soften with wear over time?

Is the rubber strap waterproof? Can it be worn in the shower, pool, or ocean?

Will the rubber soften over time, or is it designed to retain its firmness?

How do I clean my bracelet or strap?

Can the bracelet withstand daily wear in various environments, including water?

Is the bio-leather strap water-resistant or suitable for humid climates?

How should I care for and clean my rubber strap?

Care & Maintenance

What warranty covers this bracelet?

What should I do if I experience issues with my bracelet?

What warranty covers the strap?

What should I do if there are issues with my strap?

Straps & Bracelets

What is the expected shipping time?

Can I return this item if it doesn’t meet my expectations?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

What if my package gets lost or arrives damaged?

Can I edit or add anything to my order?

How do I track my order?

How long does delivery take?

When will I get my refund?

What’s your return policy?

Do you offer free shipping?

Do you offer expedited shipping?

My order was marked delivered but it’s not here.

What is your cancellation policy?

Do you offer refunds or exchanges?

Do you ship worldwide?

How do I start a return?

How do I apply promo/discount codes?

How do I cancel my order?

Will I need to pay international taxes and duties?

What does it mean when my order status says "Unfulfilled"?

Why was my order cancelled?

Will I have to pay import duties on international orders?

How do I get my free bracelet?

Orders, Shipping & Returns

What outfits does my chronograph pair well with?

Is the strap interchangeable with other Hilts watch straps?

What outfits or occasions does the rubber strap pair well with?

What styles and outfits does the brushed steel bracelet complement?

Styling & Customization

How do I become a Hilts retailer? Do you have any authorized retailers?

Do you have any retail locations?

Retail

Media enquiries

Media

What is the benefit of signing up to the Kickstarter now?

When will the Kickstarter launch?

Have you run a successful Kickstarter campaign before?

What are the key specifications of the watch?

Why do you ask for a $25 deposit?

Kickstarter

All articles

Categories

Chronographs

Automatic Watches

Straps & Bracelets

Orders, Shipping & Returns

Styling & Customization

Retail

Media

Kickstarter