What warranty does Hilts provide?
We provide a 5-year (60-month) guarantee for all watch movements.
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Warranty
What isn’t included under the warranty?
Loss or theft of the watch. Damage resulting from accidents, such as impacts, drops, or other unforeseen events. Harm caused by improper use or intentional misuse, including overwinding. Any damage caused by unauthorized repairs, modifications, or ta
When does the warranty start?
The warranty begins on the date of dispatch.
Can the warranty be transferred if I sell or give the watch to someone else?
The warranty is transferable to a new owner, provided they have proof of purchase, including the original documents and warranty card.
How do I make a claim if there’s an issue with my watch?
Contact us at [email protected] and we’ll be happy to assist you.
What should I do if my watch needs repairs outside of the warranty?
We can provide a chargeable service for watches outside of their warranty. Please contact us at [email protected] for more info.